Unfortunately a very small percentage of deliveries can get damaged due to the handling during delivery. If this happens, please contact us within 24 hours of the delivery if any item delivered is damaged. We will arrange for a replacement to be dispatched immediately.
If you fail to report a damaged item within 24 hours we cannot guarantee a replacement.
30 DAY RETURNS & REFUND POLICY
If you change your mind about the Merrychef Oven then you can return this to us within 30 days provided its returned in a saleable condition and in their original packaging and that you have notified us within 10 days of receipt of your item(s) It is your responsibility to ensure that returned item(s) reach us in good condition.
“Under the Distance Selling Directive, you as the customer have a duty of care for the products delivered to you whilst in your possession”
Please ensure that you return the items exactly as you have received them. They must be in the original packaging. If you are returning the items via a Courier or Royal Mail, please make sure that the items are in an outer box or a secure package. You must not put any writing or labels on the original packaging.
Where you have failed to take reasonable care of the goods, we reserve the right to refund you less any amounts due by way of compensation to either repair the goods or to cover any loss. We will not accept liability for the transit of returned goods and therefore suggest that you take out carrier insurance.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Goods sold in the UK mainland may be returned for a refund, exchange or replacement within 30 days provided they are returned in a saleable condition and in their original packaging and that you have notified us within 10 days of receipt of your item(s). If the item has been opened, marked, damaged or used you will only be entitled to a partial refund (not exceeding 70% of the purchase price). Goods deemed-non-saleable will not be refunded and can only be returned at the customer’s cost. Bespoke items cannot be refunded unless the item is damaged. Large and bulky items carry a restocking fee. Full terms and conditions here.
RESTOCKING CHARGE
All cancellations and returns are subject to the Manufacturers default restocking charge which is no more than 25% of the original purchase price.
ARRANGING A RETURN FOR REFUND
You can either email:
Simple call us on 020 3886 1876 or email us on sales@merrychefovens.co.ukFAULTY ITEMS
If your item(s) stops working, then you are covered under the retrospective manufacturing warranty. These warranties are clearly defined on each product at point of purchase. To arrange a repair to a faulty item please contact us on 020 3886 1876. We will need your order number, serial number of the item(s) and a description of the problem. We will them arrange with the manufacturer for a
